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Coronavirus Update

March 20, 2020

Dear Cypress Members:

Today I announced that we have determined that it will be in everyone’s best interest to cease all activity in the Clubhouse effective immediately.  This decision is based upon information and recommendations from LeadingAge, Life Care Services, CDC, and Federal, State and Local governments. This means we are closing the swimming pool, group exercise class room and equipment (cardio) room.  Jay Kilpatrick, Director of Community Life Services and her team are working on creating more virtual options and recommendations. You will hear more from her later.

As we are making these additional changes in an effort to protect all Members, we also want to discourage Members from congregating in the Villa lobbies and parlors.  I am aware of a community in Virginia that now has a confirmed case of COVID-19. That community is now in a mandatory quarantine. All our efforts are in an effort to prevent that from happening here, but we need your help.  Again, we know these new restrictions are temporary, yet we don’t know the duration of temporary.  

With these changes, we are also going to modify the Concierge hours.  Starting tomorrow, Saturday (3/21):

                    Saturday 10:00 am – 5:00 pm

                      Sunday  10:00 am – 3:00 pm

            Monday-Friday  8:00 am – 6:00 pm

If you are having difficulties with the grocery ordering process, I would like to encourage you to reach out to Jay Kilpatrick at 919-518-8932 or jkilpatrick@thecypressofraleigh.com for assistance.  

The US mail is being delivered directly to your mailboxes with the exception of packages that will not fit into the boxes available.  Packages that are too large will be delivered to the Gatehouse. Members will have the option to pick-up the package or have it delivered by a staff person.

Starting on Monday, we will be reaching out to all Members with phone calls.  We certainly want you to know we miss hearing your voices, but we also want to see how we may address your individual needs.  Of course, you do not need to wait for us to call you, we encourage you to reach out us too.   

Respectfully,

Dan Cuthriell

Interim Executive Director

dcuthriell@thecypressofraleigh.com

Updates from LCS: https://www.lcsnet.com/covid-19-update

COVID-19 Prevention Recommendations: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

COVID-19 Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html

What To Do If You Think You Are Sick: https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf

 

Other Helpful Resources
Centers for Disease Control
World Health Organization
NC Department of Health and Human Services


March 18, 2020

Dear Cypress Members:

I am happy to tell you that we are going to be able to permit the following deliveries/services – provided the providers do not have a temperature and meet the necessary criteria:

    • USPS
    • Newspapers
    • UPS/FedEx/Amazon Prime
    • We will also allow Salon Services to be provided for Independent Living Members in the Clubhouse.

We are continuing with the following:

    • Grocery Delivery: All groceries can be delivered to the Gatehouse and delivered to your home by Cypress Staff. All deliveries must have the Member’s name and address on each bag or box.
    • Pharmacy Delivery: Pharmacy deliveries will be received at the Gatehouse, logged and delivered by someone on the Home Health team to the Member’s home.
    •  Environmental Services: We will continue with scheduled Housekeeping appointments, unless a Member requests to discontinue.
    • Facilities Services: We will continue to address all scheduled maintenance, unless a Member cancels.

 

We are still restricting access to the campus to Members and staff only. We are not permitting family to enter the campus. This decision was not made lightly nor was it made by one individual. This recommendation is from LCS, and has been reviewed by our Medical Director and the Managing Partners. As a reminder, we are not preventing Members from leaving, however we are strongly recommending Members remain on campus. All the things that have been put into place are intended to do all we can to prevent this virus from invading our Cypress family. We thank you for your feedback and support.

Respectfully,

Dan Cuthriell
Interim Executive Director

Updates from LCS: https://www.lcsnet.com/covid-19-update

COVID-19 Prevention Recommendations: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

COVID-19 Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html

What To Do If You Think You Are Sick: https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf

 

Other Helpful Resources
Centers for Disease Control
World Health Organization
NC Department of Health and Human Services

 


March 17, 2020

Dear Cypress Members,

The decision has been made to RESTRICT ALL ACCESS TO THE CAMPUS to Members and staff only. We will no longer be permitting family members to enter the campus. This decision was not made lightly nor was it made by one individual. This recommendation is from LCS, and has been reviewed by our Medical Director and the Managing Partners. We are not preventing Members from leaving, however as previously stated, we are recommending Members remain on campus.

We are implementing the following:
  • Clubhouse – will remain open to Members.
  • Lowes Grocery Delivery: You will be receiving instructions on how to place a grocery order with Lowes Foods for delivery from Jay Kilpatrick. Groceries will be delivered to the Gatehouse and delivered to your home by Cypress Staff.
  • Pharmacy Delivery: Pharmacy deliveries will be received at the Gatehouse, logged and delivered by someone on the Home Health team to the Member’s home.
  • Environmental Services: We will continue with scheduled Housekeeping appointments, unless a Member requests to discontinue.
  • Facilities Services: We will continue to address all scheduled maintenance, unless a Member cancels.
  • Salon: The Salon services are canceled.
  • USPS: We will be receiving the sorted mail from the United States Post Office and hand delivering it to your door. An outgoing USPS mail bin will be placed in the lobby of each Villa and in the Clubhouse. These arrangements have been made with the local United States Post Office.
  • Amazon Prime/UPS/FedEX Deliveries – will be received at the Gatehouse, logged and delivered to the Member’s home.I will address the Members again tomorrow, Wednesday (3/18) at 10:00 a.m. We will record the update and send a link out to Members to view who are unable to watch the broadcast live. If you have questions, please feel free to send them to me via my e-mail – dcuthriell@thecypressofraleigh.com and I will respond to them in the broadcast tomorrow. Thank you for your understanding and cooperation.Respectfully,
    Dan Cuthriell
    Interim Executive Director

 


March 16, 2020

Dear Residents and Associates,

Facing this pandemic has thrown us all into uncertain and unprecedented circumstances. Caring for our community compels us to do our best to protect the health and safety of our residents, employees, and guests. To this end, we have made the difficult, and necessary, decision to amend our community visitation policy to restrict visitors from entering all areas including Independent Living, Skilled Nursing, Assisted Living and Memory Care effective Tuesday 17, 2020.

Per the recommendation of the Centers for Disease Control and Prevention (CDC), we are also asking residents to limit appointments and activities outside of the community to reduce the risk of exposure. We understand the inconvenience of this restriction, but believe it is necessary as we work together to stop the spread of this virus. Please postpone any activities that will take you away from your home. If you have a visitor who is providing support in Independent Living, have a necessary appointment outside of your community, or are expecting a delivery from a family member, we ask that you please consult with the Executive Director, or their designated staff member.

We ask for your full cooperation in supporting this decision. These are challenging times. We want to work together to do what is best and right for the 40,000 seniors who call an LCS-managed community home and for the 30,000 employees who are dedicated to serving seniors. Nothing is more important than your health and safety.

We continue to track COVID-19 updates and directives from federal, state and local officials along with medical experts and will continue to follow their guidance in the days and weeks ahead. Please understand that we are in a very fluid and dynamic environment with significant changes occurring by the hour. Our teams are doing their best to minimize confusion and take care of your needs as quickly as possible.

Should you have questions or concerns, we strongly encourage you to contact the Executive Director. I invite you to view the LCS website for updates and additional information at www.lcsnet.com.

On behalf of the entire team at LCS, I sincerely apologize for the inconvenience and disappointment these changes may have caused you and your family. We very much appreciate and thank you for your patience and understanding. We look forward to getting back to business as usual.

Sincerely,

Joel Nelson
President and CEO
LCS

 


March 12, 2020

Dear Cypress Members:

That these are not ordinary times is an understatement. We are, of course, in the midst of an ever-changing story playing out literally across the world. For us, our focus is squarely on what measures we should be taking at The Cypress of Raleigh to best protect our Members and staff from contracting the COVID-19 coronavirus. Recommendations to date have focused on important personal responsibility measures related to hand washing, avoiding contact with others who exhibit symptoms of a cold, the flu or respiratory distress, and avoiding contact with individuals who have traveled to areas with high concentrations of COVID-19. 

Over the past two days, the story and recommendations have changed and become much more localized. On Tuesday, the NC Department of Health and Human Services (NC DHHS) made new recommendations to slow the spread of COVID-19 and reduce the number of people infected. The NC DHHS recommendations are based on guidance from the Centers for Disease Control (CDC) and the most up to date epidemiological information available to protect the public’s health. Several of the recommendations are targeted at protecting people at high risk of severe illness, which includes adults over 65 years of age, as well as individuals with underlying health conditions, such as heart disease, lung disease, and diabetes, and those with weakened immune systems.

Following are the (verbatim) recommendations from NC DHHS, effective through March 31st:

 

HIGH RISK PERSONS

NC DHHS recommends that people at high risk of severe illness from COVID-19 avoid large groups of people as much as possible. This includes gatherings such as concert venues, church services, sporting events, and crowded social events. People at high risk should also avoid travel and non-essential air travel.

CONGREGATE LIVING FACILITIES

NC DHHS recommends that all facilities that serve residential establishments for high risk persons described above should limit visitors and restrict all visitors who have respiratory illness or potential exposure to COVID-19. These establishments include nursing homes, independent and assisted living facilities, correctional facilities, and facilities that care for medically vulnerable children.

In addition, on Tuesday, the Wake County Public Health Division issued a memo stating:  

“To help prevent the spread of COVID-19, the Wake County Public Health Division recommends that residential establishments for people at higher risk for severe illness…restrict visitors from entering their buildings until further notice.”

In light of these statements from public health officials, we are now looking at all community life activities through the filter of the recommended precautions.

 

Two measures that we must implement immediately are:

1) to cancel all Cypress sponsored activities that take place off-campus and,

2) to cancel all gatherings or scheduled activities on-campus that include groups of 10 or more people. 

These are very difficult decisions-but clearly appropriate under the circumstances as we face them today. 

Over the next few days, we will be consulting further with Life Care Services Risk Management, our Health and Safety Committee, Food and Beverage Committee and our Medical Director to determine what, if any, changes we should make to our on-campus activities (including dining) and protocols for screening and/or restricting visitors to our campus. In the meantime, and as this story continues to evolve, the most important responsibility falls on each of us to be vigilant in our own behaviors to keep ourselves and our neighbors safe and healthy.  

This certainly is a trying situation, but one that we will get through by being vigilant and working together as a community. You may send any questions you or your families may have to dcuthriell@thecypressofraleigh.com, and they will be addressed as quickly as possible through the Branch and the live broadcast on Touchtown.

 


 

March 10, 2020

Dear Cypress Members: 

We are continuing to monitor the Coronavirus activity nationally as well as locally. We are receiving updates from Life Care Services Risk Management on a regular basis and adjusting our plans based on their guidance and recommendations, along with those from the Centers for Disease Control (CDC) and the World Health Organization (WHO).

In order to implement further precautions to safeguard our community and minimize the risk of transmission, we will be making some additional changes that will be effective immediately

  1. We will temporarily suspend the salad bar in the dining room during dinner service and the Bistro, until further notice. 
  2. We will temporarily suspend Sunday brunch service being offered as a buffet. We will be transitioning to plated meal options from a modified menu.  Currently, there will be no change to the dining room hours.
  3. We are limiting access to our community from outside large groups. This means that if you have planned or are planning an event/gathering for 10 or more non-members in the next 30 days, we ask that you please cancel or postpone these plans
  4. We ask that if you have family or friends coming to visit that they refrain from visiting the community and The Rosewood if they have any of the following symptoms:
          1. Flu symptoms- fever, cough, sore throat, or difficulty breathing
          2. Traveled to an area with a known COVID-19 outbreak- in the past 30 days
          3. Been in contact- with someone who has traveled Internationally or a location in the continental United States with a known COVID-19 outbreak in the past 30 days.

We apologize in advance for any disruption/inconvenience these changes have on Members, guests or other visitors. We are working diligently to do everything we can to protect our community, Members and staff from any impact this virus may have. 

 

Important Reminders

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer. Cover your hands in their entirety with the soap or sanitizer to remove all possible germs. 
  • Avoid touching your eyes, nose and mouth with unwashed hands. 
  • Avoid close contact with people who are sick. 
  • Stay home when you are not feeling well until you have been fever- free without the use of fever reducing medication for at least 24 hours.
  • If you have any of the symptoms listed below, you should contact your primary care physician immediately to determine next steps:
              • Runny Nose
              • Cough
              • Shortness of Breath
              • Trouble Breathing
              • Vomiting/Diarrhea
              • Sore Throat
              • Fever
              • Body Aches
  • Cover your coughs or sneezes with a tissue and then throw the tissue in the trash; if tissues aren’t available, cough or sneeze into the inside of your elbow.
  • Clean and disinfect frequently touched objects and surfaces – this includes your cell phone. 
  • Make sure you have an adequate supply of food, medicine and other important supplies in the event that you would be restricted to your home for up to two-weeks due to the virus. 

 

As mentioned previously, all members are encouraged to stay alert of updates and changes in the presence of this virus. This can be done through resources mentioned below:

 

We will continue to provide updates as we have more information. Thank you again for your patience and understanding as we do everything possible to plan for your safety and well-being. We encourage you to share this letter with your family.

Respectfully,

Dan Cuthriell

Interim Executive Director